A spreadsheet that has become critical.
Competing versions, fragile formulas and decisions without a history.
Replace Excel where it matters →
Custom business solutions · SMEs
Your business.
Your business.
The right tool.
Custom applications to connect your teams, automate repetitive tasks and make better-informed decisions.
01 A prototype to test
02 A clearly defined budget
03 AI with safeguards
One case. Three roles.
Everyone knows the next step.
Ready to schedule
Request qualified
- Customer
- Atlas · illustrative site
- Request
- Equipment inspection
- Next action
- Assign a technician
Rule illustratedPlanning starts once the site and request have been qualified.
Assignment confirmed
The right context, before the visit
- Case
- INT-024 · demonstration
- Owner
- Field team
- Next action
- Carry out the inspection
Rule illustratedThe technician receives the assignment, history and required checklist.
Report ready for review
Capture it once, in the field
- Checklist
- Required checks completed
- Evidence
- Photos linked to the case
- Next action
- Review the service report
Rule illustratedThe report is prepared from field entries. Closure remains subject to approval.
Illustrative prototype · not a customer referenceExplore the scenario
France · SwitzerlandOne contact, from the initial need to launch.
The hidden cost of workaroundsWhat slows you down.
What slows you down.
What we can simplify.
Choose the problem to solve first.
The same data entered again and again.
Connect the steps instead of copying the information.
Connect and automate the process →Blockages that are hard to locate.
Identify the case, its owner and the next action.
Create an actionable management view →What we buildConnected tools.
Connected tools.
Five ways forward.
Start with a business workflow. Applications, automation, indicators and assistants follow where they add value.
01 · Smart Apps
Business applications
A shared case, appropriate permissions and a clear next action for every user.
Explore business applications → 02 · Smart FlowWorkflows & automation
Connect steps, approvals and reminders, with explicit handling of exceptions.
Explore workflows → 03 · Smart BIDashboards & BI
Shared indicators that link to the cases requiring action.
Explore business intelligence → 04 · Smart AIAI & business copilots
Find, summarise and prepare an action from authorised sources, under human oversight.
Explore business copilots → 05 · Smart ITSMITSM & Service Management
Service Desk, SLAs, backlog and knowledge: support processes before configuration.
Explore ITSM expertise →Selected use casesEveryday work.
Everyday work.
With less friction.
Three illustrative situations to explore how things could work. None is presented as a customer project.
Maintenance & service · Field teams
From planning to a signed report, without duplicate entry.
Assignment, history, checklist and report stay in the same case.
Field applicationSee the scenario →
Management · Multiple sourcesA management view that shows what needs attention.
Indicators share consistent definitions and link to the relevant cases.
Business dashboardExplore →
IT teams · Service ManagementSupport organised around the next actions.
Portal, queues, SLAs and knowledge, on their own or alongside an existing tool.
ITSMSee the scenario →
Your point of contactEric Pignol.
Eric Pignol.
The business before the tool.
More than 20 years in IT operations and Service Management, understanding responsibilities, constraints and how teams really work.
Meet EricA method that reduces riskBuild quickly.
Build quickly.
Without building blind.
A prototype, explicit scope and user acceptance testing. The detailed method sets out the steps and deliverables.
The real process
Identify users, data and exceptions.
The core journey
Test screens and rules before building the phase.
The first operational release
Build the agreed scope with its access rights and controls.
With the users
Test, prepare the launch and plan subsequent changes.
Your real situation
Let’s discuss your needs.
Let’s discuss your needs.
Starting with your daily work.
Describe the process and what slows it down. Files or screenshots can be shared during a second, secure conversation.
No sensitive data is needed for an initial discussion.