Information is hard to find
Procedures, decisions and documents are spread across folders, emails or tools.
SMART AI · CONTROLLED ASSISTANCE
Useful AI, grounded in your sources and your business rules.
GE2Smart integrates AI where it saves time without hiding uncertainty: search, summarisation, preparation and assistance with visible sources, permissions and human validation.
An assistant should make work easier to understand—not make decisions disappear.
A business copilot can retrieve a procedure, summarise a case, prepare a response or suggest a classification. The useful scope is defined around authorised data, a clear user and an action that can be checked.
Preparation takes too long
People spend time reading, comparing and pre-filling before they can focus on the decision.
Answers lack their sources
A fluent answer is not enough when the user needs to verify where it came from.
Automation overreaches
An agent acts beyond its permissions or turns an uncertain suggestion into an invisible decision.
Controlled AI capabilities
The model assists a known process; it does not replace the process.
The source corpus, access model, confidence limits and human checkpoints are part of the design.
Source-grounded search
Find relevant passages in an authorised corpus and link back to the source.
Case summarisation
Turn a long history into a concise view while keeping the underlying record available.
Action preparation
Suggest a response, document, classification or next step for a person to review.
Permission-aware answers
The assistant respects what the current user can see and use.
Traceable activity
Prompts, sources, approvals and sensitive actions can be made auditable.
Human guardrails
Critical changes, external communication and decisions remain explicitly approved.
A controlled assistant
Finding a procedure without turning the answer into a black box.
A support agent searches several folders and old tickets, then writes a response from memory. The source and access rules are difficult to verify.
The copilot searches the authorised knowledge base, returns relevant passages, summarises the context and prepares a draft for the agent to review.
The answer is faster to prepare, its source can be checked and the agent remains responsible for the final response.
Related use cases
Concrete scenarios, not an abstract feature list.
Each example starts from an existing way of working, describes a possible tool and states the outcome to aim for.
Internal support · AIAI business copilot
Internal document assistant
Find procedures and relevant passages in an authorised corpus with source links and permissions.
Discuss a similar caseIT · Service ManagementAI business copilot
ITSM knowledge copilot
Search authorised knowledge, summarise history and prepare a response without bypassing permissions.
Discuss a similar caseAll industries · OperationsAI business copilot
Operational preparation copilot
Summarise a case, find the relevant rule and prepare the next action from authorised sources.
Discuss a similar caseAll industries · Back officeDocument automation
Automatic business document generation
Prepare reports, quotes, certificates or summaries from validated business data.
View the related solutionBuild quickly, without building blind.
The prototype reduces risk. Framing data, access rights and exceptions protects the move into production.
Choose the useful task
We start with an action where assistance can be measured and checked.
Limit the sources
Authorised content, data ownership and access rules are identified before prompting.
Test uncertainty
Known, incomplete and out-of-scope examples show when the assistant must ask or abstain.
Keep a human checkpoint
Sensitive outputs and actions remain reviewable and attributable.
Value should be visible in the daily work.
01Less time spent searching and preparing
02Answers connected to authorised sources
03Uncertainty made visible
04AI assistance that fits an existing operating process
Before framing your project.
The answers stay general. Your data, risks and constraints determine the final scope.
Can the AI use our internal documents?+
Yes, when the corpus, permissions, retention and operating responsibilities are defined. The assistant must not access more than the user is allowed to see.
Does the copilot make decisions on its own?+
That depends on the scope, but sensitive decisions and external actions should remain explicitly validated by a person.
Can it show where an answer comes from?+
Source links or passages can be included when the content and retrieval design support it.
Can AI be added to an existing tool?+
Often. A focused assistant, search layer or preparation step can complement an existing application without replacing it.
Your real caseShow us the current process.
Show us the current process.
We will tell you what is worth building.
Describe the process and mention any files or screenshots you could share during a later, secure exchange.