Understand before automating
Make the process, roles, exceptions and reference data explicit.
About
Business expertise and custom tools for SMEs.
GE2Smart is led by Eric Pignol, a senior consultant and transition manager specialising in IT operations, Service Delivery and ITSM. More than twenty years managing services, support centres, transitions and operational improvements inform every project.
20+ yearsin IT operations and Service Delivery
Hands-onprocesses, teams, tools and real constraints
ITSMincidents, requests, changes, SLAs and continual improvement
Your project starts with a practical question: where does the work become difficult today? GE2Smart connects processes, data and tools to build a solution suited to the people who will use it. The first scope focuses on priority tasks, then evolves with your needs.
Operational expertise
Turn an operational friction point into a verifiable scope.
We do not sell technology for its own sake. We first look for the friction: repetitive tasks, critical spreadsheets, scattered information or inflexible software.
AI-assisted development can accelerate production, but business scoping, data quality, permissions, approvals and production rollout still need careful engineering.
The method is demonstrated through observable deliverables: a clearly restated process, a visible prototype, written inclusions and exclusions, data assumptions, acceptance criteria and operating conditions.
The scenarios on this site illustrate possible needs. They are not presented as customer references unless a delivered project can be documented with the necessary permission.
Show before adding complexity
The prototype supports concrete decisions before full development.
Document the commitment
Features, exclusions, dependencies, timelines and acceptance criteria appear in the proposal.
Prepare for life after launch
Access, backups, maintenance, improvements and reversibility are scoped according to actual criticality.
Have a need in mind?Let’s talk about the process.
Describe your need →