Planning changes without a shared view
Urgencies and cancellations are coordinated by phone or on a board that is difficult to share.
Maintenance · Field service
From the service request to the report. One shared operational thread.
GE2Smart connects planning, equipment history, field work, reports and contractual rules in a tool built around your maintenance and service teams.
The intervention should not have to be reconstructed once the technician returns.
The useful information follows the job from qualification to planning, execution, reporting and preparation for billing.
Equipment history is incomplete
Technicians cannot always see previous interventions, parts and recommendations.
Reports arrive late
Paper sheets and photos must be processed again before they can be sent to the customer.
The contract is disconnected from the job
Coverage, fixed fees and billable items are checked manually afterwards.
Possible modules
One view of the customer, equipment and assignment.
The first scope can focus on the intervention, then extend to assets, contracts or the customer portal.
Requests and qualification
Structure the channel, urgency, contract, equipment and symptoms at intake.
Planning
Make skills, areas, durations, priorities and availability visible for assignment.
Equipment and history
Equipment records, documents, warranties, interventions and recommendations.
Technician journey
Assignment, checklist, photos, parts, time and signature from the field.
Contracts and coverage
Link coverage rules, fixed fees and billable items to the case.
Report and portal
Prepare a report, status, documents and next action for the customer.
Illustrative field service business
Fifteen technicians and an administrator who no longer retypes every report.
Assignments are managed across several tools. Reports arrive as photos or forms and are re-entered for customers and billing.
The application centralises the request, supports assignment, gives the technician context and generates the report and administrative information from field entries.
The office can follow progress, customers receive consistent documents and the data supports analysis of lead times, recurring issues and workload.
Related use cases
Concrete scenarios, not an abstract feature list.
Each example starts from an existing way of working, describes a possible tool and states the outcome to aim for.
Maintenance · Field serviceBusiness application
Maintenance and service operations cockpit
Contracts, equipment, recurring work, interventions, parts, reports and customer commitments in one view.
Discuss a similar caseMaintenance · Field operationsField application
Mobile field intervention
Mission, checklist, photos, parts, signature and report in one mobile journey.
View the related solutionManufacturing · OperationsBusiness application
Targeted equipment fleet management
Equipment, locations, contracts, inspections, incidents and history with role-based views.
View the related solutionB2B services · Customer serviceCustomer portal
Customer portal for cases and documents
Securely share status, documents, requests and next steps without multiplying emails.
View the related solutionBuild quickly, without building blind.
The prototype reduces risk. Framing data, access rights and exceptions protects the move into production.
Follow one job end to end
Review the request, planning, intervention, report and billing.
Prioritise the field
Design mobile screens before secondary reporting views.
Connect contractual rules
Bring coverage, warranties and billing into the appropriate stage.
Roll out by team or activity
Use a pilot to refine checklists and data-entry time.
Value should be visible in the daily work.
01Less coordination by phone
02Usable equipment history
03Reports produced without duplicate entry
04Better control of deadlines and billable items
Before framing your project.
The answers stay general. Your data, risks and constraints determine the final scope.
Can several intervention types be managed?+
Yes. Each type can have its own duration, skills, checklists, parts and closure rules.
Can technicians be geolocated?+
A useful geolocation feature can be assessed with attention to its purpose, proportionality, information provided to people and applicable requirements.
Can the tool manage spare parts?+
Yes, within an agreed scope: vehicle stock, warehouse stock, movements, thresholds and consumption per job.
Can accounting or ERP be connected?+
Yes, where reliable interfaces exist. Information needed for billing can be prepared or transmitted.
Your real caseShow us the current process.
Show us the current process.
We will tell you what is worth building.
Describe the process and mention any files or screenshots you could share during a later, secure exchange.